IT Support Engineer Role, Responsibilities, Jobs, Salary

  • An IT Support Engineer monitors and maintains computer systems and networks. The role of the IT Engineer usually depends on the organization’s network configuration and needs. The professional’s job may be confined to just one team or assigned to multiple teams. In recent times, most organizations are dependent on computers for decision-making and operations. In these situations, it becomes crucial to have a professional for the maintenance of client IT systems.

    The IT Support Engineer is responsible for taking offer application and technical support to the users. They have to respond and resolve the support requests and service tickets. It is a part of their job to identify, diagnose and rectify any issues in computer hardware, software, services, and applications. The engineer should offer reactive and proactive support to business units and take into consideration the critical issues.

    The professional should investigate the problems and recommend effective remedies for the prevention of problems. They assist with troubleshooting technical issues and also play an important role in policy related end user issues, servers, storage, and networking technology. The engineer will look into the selection and installation of IT equipment and software. They need to handle security control and IT systems management.

     

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