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the United incident made the airline fix its policy

    • 575 posts
    May 22, 2019 4:14 AM EDT
    The Kentucky doctor who was forcibly dragged off a United flight in
    2017 said Tuesday that while the ordeal caused him and his family pain,
    he is thankful it forced the airline to re-evaluate its policies.To get
    more delta flight 582, you can visit shine news official website.



    David Dao, of Elizabethtown, appeared on ABC's "Good Morning America"
    on Tuesday, speaking publicly about the ordeal that garnered
    international attention for the first time in two years.



    On April 9, 2017, Dao was trying to fly to Louisville from Chicago
    O'Hare International Airport with his wife when the airline asked the
    couple and two other passengers to leave the plane to make way for
    United employees who needed to fly.



    Dao, 69 years old at the time, refused to give up his seat and was
    eventually forcibly pulled off the plane by Chicago Department of
    Aviation officers.



    Videos taken by other passengers showed Dao's face bloodied and his
    glasses broken as he was dragged down the aisle, resulting in outrage
    and international scrutiny at how United handled the situation.The
    airline instituted new rules, including never removing boarded
    passengers unless for safety or security concerns.



    Dao said he refused to leave the plane because he needed to get back
    to Kentucky to oversee the opening of a clinic he founded for U.S.
    veterans.



    He started the clinic with his wife as a way to thank American
    servicemen and women, he said, mentioning he was plucked out of ocean
    waters by the U.S. Navy as he fled communism in his home country of
    Vietnam about 44 years ago.United CEO Oscar Munoz initially
    characterized Dao as "disruptive and belligerent" but, following public
    backlash, eventually apologized to the doctor and promised a similar
    incident would never happen again.



    In a statement to ABC News, United said the changes it has made since
    the incident "better serve our customers and further empower our
    employees."



    "This year, we are focused more than ever on our commitment to our
    customers, looking at every aspect of our business to ensure that we
    keep their best interests at the center of everything that we do,"
    United said in the statement. "As our CEO Oscar Munoz has said, we at
    United never want anyone in the United family to forget the experience
    of Flight 3411. It makes us a better airline, a more caring company and a
    stronger team."
    In the days following the incident, Dao's attorneys
    said he suffered a broken nose and concussion and lost two two teeth
    while getting dragged off the plane and hitting his head.



    Dao said on "Good Morning America" he does not remember anything
    after bumping his head but later woke up in the hospital with a trauma
    team surrounding him.He said the first few months after the incident
    were "horrible," describing how he was put on suicide watch by hospital
    staff and later spent months learning to walk again.



    Dao, now retired, said he still has sleep issues and trouble with his
    concentration and balance. While he had run more than 20 marathons
    before the incident, Dao said he now can only run about 3 miles.



    Dao said the United employees who asked him to leave the plane could
    have explained why he was being bumped from the flight "nicely" and
    "reasonably."One of the fired officers sued United, Chicago's Department
    of Aviation and its commissioner in April 2018, alleging he was not
    properly trained on how to use force.



    That same month, nearly 300 Chicago Aviation Police officers filed a
    lawsuit after the city of Chicago and state of Illinois ended their law
    enforcement authority at airports.



    Asked what he would say to the officers who pulled him off the flight, Dao said, "I'm not angry with them."